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IVR Division

 

Blue Mountain

Here at MIT`s IVR division, we understand what businesses look for when they turn to IVR. With our goal being to enhance business to customer interaction, having designed several high quality industry specific IVR systems. We are certain that if your business needs an IVR system, we have one that is tailored to cover your needs; one that will:

  • Reduce costs
  • Increase efficiency
  • Streamline and standardize the communication process
  • Create and store records of telephone calls

 

Whether your calls deal with customer service, inquiries, or sales, MIT has an IVR system that is right for you; one that will grow as you grow and evolve with the changing needs of your business.

 

MIT offers a wide variety of industry specific off the shelf solutions. Each is tailored to address the specific needs and requirements of an individual industry.

Our readymade products are suitable for the following:

  • Contact Center / Call Center
  • Mobile content providers
  • Bank and financial institutions
  • Small businesses
  • Government sectors
  • Survey organizations

What is the Advantage?

Blue Mountain has a proven track record of reliability and quality. Our experienced team of developers, IVR business specialists and account managers will direct you to the product that is best suitable for your business.

Our superior post-deployment services keep us connected with our clients and allow us to address their concerns and solve any technical issues they might face in the future. However, our involvement does not end here; we also take the initiative to offer our customers a wide variety of technology upgrades as they become available.

Our platforms are built on Aculab soundcards. They can support R2, ISDN and SS7 protocols and use Java and VB scripting languages. Furthermore, by making our platforms XML compliant, we ensure that callers find your IVR application absolutely delightful and user friendly.

 

Optional Features:

  • Comprehensive call log
  • Multi lingual service options
  • 24/7 technical support
  • Call conferencing
  • Outbound notification calls
  • Remote application management via web interface as part of our IVR Hosting service
  • Complete flexibility in increasing or decreasing the number of ports used by your hosted application
  • Call Recording
  • Agent Evaluation

 

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